I begin to Google their store name as I remember I had done that before and found their website from which I can email them. Easy-peasy I find the website and fill out the contact form, but once again almost a week goes by with no reply. Now I know there is something wrong, I had a bad feeling they may have went out of business. Now for the mad dash to find a suitable replacement.
Years ago when I first searched for this type of clasp because of its size it was next to impossible to find unless I could afford to spend over $500. Today however when I did a search more options are now available. It is one thing to be able to judge the quality of an item you can hold in your hand then it is in an online shop. Some of the listings it was easy to tell that the quality wasn't there thanks to the photo, you could see pitting in the metal or problems with the consistency in the plating. After much sifting through Google I found a shop that had a similar clasp and their photo didn't show any obvious defects. Holding my breath I placed the order.
My order arrived and with fingers crossed I opened the box. Heart sank and worry set in, these clasps weren't even passable with the exception of less then a fourth them them. I can see now that I am going to lose a lot of money buying clasps to see if they would be any good. The next company I ordered from their photo looked even better then the other shop I bought from so I felt these might have a better chance of being good. When the package finally arrived I opened it up and after examining them found that half the order the plating on the clasps were bubbled. I contacted the company and unlike the first one they are will to either send me a replacement for the defective ones or refund part of my money. We are still communicating so I'll have to see what the end result will be.
By chance I happened upon a phone number for my supplier, so hoping against hope I called them yesterday. It did turn out that they are going out of business and are right in the middle of liquidating all their stock through their brick and mortar shop. They didn't think they had any more of that clasp, so I asked if they could be so kind as to tell me where they bought them from. The lady didn't have that information so suggested I call the following day and her son who would know would be in.
As I had been typing this I called and found out what the son had to say. When they bought out the previous company they got all their stock which the clasps where part of, so they never had to order any. He went on to say that it doesn't look like the ones I need are in-stock only smaller sizes and the gold colored ones. They did give me a suggestion as to a company to contact for the clasps. I'm so crushed I thought for sure that I was finally going to hear who I can get the clasps from. Well I will have to follow up on that lead and on my own I did find another place to check out.
In the meantime I do have a very limited supply of clasps to use for my crate tags. However, if I don't find a reliable supplier soon I may have to temporally stop production until I do. Thankfully this will not impact my breed ornaments, jewelry, or other items. Only my dog breed crate tag line will be affected.